How To Order

• How do I place an order?

Ordering at Kolkata Sextoy is easy. Placing your first order at Kolkata Sextoy? Just select the items you want to shop, enter your shipping address and payment information and you are home.
If you need any assistance give us a call. +91 9883788091 We would love to take your order over phone.

• How will my order be delivered to me?

Your order would be delivered through reputed courier companies like DELHIVERY, DTDC, BLUEDART at your doorstep.

• How will I know if order is placed successfully?

Once your Order is successfully placed,you will receive a confirmation over email and text message from Kolkatasextoy.com. This mail will have all the details related to your order. Order details can also be viewed at My Account -> My Orders if you have placed the order on your own online.

• Do you take orders over phone?

Yes. We do take orders over phone. The payment mode possible for these orders is online debit card/credit card/online banking only.

• What is Cash on Delivery?

             If you are not comfortable making an online payment on Kolkatasextoy.com, you can opt for the Cash on Delivery (C-O-D) payment method instead. With C-O-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

• Are there any terms and conditions for a Cash on Delivery purchase?

            The maximum order value for a Cash on Delivery (C-O-D) payment is ₹20,000. It is strictly a cash-only payment method. E-Gift Vouchers or store credit cannot be used for C-O-D orders. Foreign currency cannot be used to make a C-O-D payment.

• How do I pay using a credit card?

We accept all VISA, MasterCard and American Express credit cards issued in India. Kolkatasextoy.com cannot currently process international credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.

• How do I pay using a debit card?

We accept debit cards issued by all banks in India. Kolkata Sextoy cannot currently process international debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

• Is it safe to use my credit/debit card on Kolkata Sextoy?

Your online transaction on Kolkatasextoy.com is secure with the highest levels of transaction security currently available on the Internet. Kolkata Sextoy uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments on Kolkata Sextoy are processed through secure and trusted payment gateways managed by leading Indian banks. Banks in India now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

• What is a 3D Secure password?

The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the “Verified by VISA” and “Mastercard SecureCode” services, respectively.

The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

• How can I get the 3D Secure password for my credit/debit card?

You can register for the 3D Secure password for your credit/debit card by visiting your bank’s website. The registration links for some of the banks have been provided below for easy reference:

Can I use my bank's Internet Banking feature to make a payment?

Yes. Kolkata Sextoy offers you the convenience of using your bank’s Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction.

We accept payment through Internet Banking for the following banks:

• Can I make a credit/debit card or Internet Banking payment on Kolkata Sextoy through my mobile?

Yes, you can make credit card payments through the Kolkata Sextoy mobile site and application. Kolkata Sextoy uses 256-bit encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading Indian banks.

• How does 'Instant Cashback' work?

The 'Cashback' offer is instant and exclusive to Kolkatasextoy.com. You only pay the final price you see in your shopping cart.

• I tried placing order using my credit card but it isn't working. Can you help me place an order?

Yes if your debit/credit card isn't working we can always take your order over phone +91 9883788091. Do call us.

• I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?

Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.

If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:

Net Banking 2-4 business days
Debit Card 5-7 business days
Credit Card 7-21 business days

• I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to Kolkata Sextoy Credits deducted from my Account?

In case your order is not successful and Kolkata Sextoy has been deducted from your account money has been credited to our account we would proactively initiate refund within 3 days

• How do I check the status of my order?

Your order status is updated to you via emails and sms at every step. Once your order is placed you would receive an sms and an email with your order details. Again after your order is dispatched we send you an sms with your tracking details. Please check your spam and old sms-es for the status of your order, if you don't see any updates. In case of any unforeseen events which delays your order you would receive a special update from our end.

• Can I cancel my order?

If you wish to cancel your order, get in touch with Customer Care as soon as possible with your order number. As long as your order has not been dispatched we can cancel it and refund your amount.
If your order has been dispatched but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same. In case of Prepaid orders Refunds will be processed as per our Return policies. Any Kolkata Sextoy Credits used in the purchase of the Order will be credited back to your account. For certain product categories such as Furniture once you place an order, it cannot be cancelled. This is also indicated on the individual product pages . In rare cases when we are unable to deliver the product in spite of repeated attempts at the shipping address, an amount of Rs. 1000 would be charged on the refund amount.

• I got a confirmation call for my order. Why is that?

You receive a confirmation call for your order to verify if there isn't any change with your order.

• Can I place a bulk order for an item(s)?

In order to place a bulk order please drop a mail to sales@kolkatasextoy.com with your requirements and the concerned team would get back to you.

• I am placing an order as a gift to my loved one. Will she receive the price tags and invoice?

Yes. Because of the prevalent regulations we send the invoice along with the product. Tags are also left intact so that a product can be returned if your loved one faces any problem with it.

• How do I do a trial of the product I purchased?

We encourage you try the items you bought, however please ensure the product is left in a re-saleable condition after the trial with original tags, unwashed, undamaged and with the original packing. Please note that all categories are not returnable. For more information please check our Return Policies. 

• Do you allow exchanges ?

Have you ordered a size too small or too big? No problem! We will replace it for you but you will have to follow the process outlined in the Return Policy and place a new order on Kolkatasextoy.com

• Can I add an item to my order after I have placed my order?

Unfortunately no, however you can simply place another order.